Uygulamalı Bilimler Yüksekokulu

Zaralı, H., Kımıloğlu, H., “Understanding the State of Customer Relationship Management Practices of Internet Businesses in Turkey”, Global Business and Technology Association, Tenth Internetaional Conference Readings Book, L. Fuxman, N. Delener, F.V Lu, L.E. Rivera-Solis (Derleyeler), 1183-1193, USA, 2008.

Türkçe

Salman-Öztürk, D., Yıldız, H.E., Himmetoğlu, B., “Tourism Education’s Responsiveness to Customer Based Diversity: An Exploratory Research to Define Essential Competencies to Perform Effectively in a Diverse Environment”, Critical Issues In Leisure and Tourism Education – Current Trends and Developments in Pedagogy and Research, E. Wickens, T. Hose, B. Humberstone, 207-221, Oxford University Press, UK, Buckinghamshire , 2007.

Türkçe

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